Return & Refund Policy

Our Promise
We want you to be completely happy with your purchase. If something isn't right, you can return it within [30] days of receiving your order for a refund or exchange, subject to the conditions below.
If you are located in the EU/EEA or the UK, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason (the "cooling-off period"), in accordance with applicable consumer protection law.
Return Conditions
To be eligible for a return, items must meet all of the following:
  • Be unused, unworn, and in the same condition as received.
  • Have all original tags attached (for apparel).
  • Be in the original packaging where applicable.
  • Be returned within the return window.
Certain items are not eligible for return for hygiene or safety reasons, including:
  • Underwear, swimwear, and other intimate apparel (unless defective or unused with original seals intact).
  • Items marked as final sale or non-returnable at the time of purchase.
  • Gift cards.
  • Digital or downloadable products.
How to Start a Return
  1. Contact us through our contact page with your order number and the reason for the return.
  2. We will confirm eligibility and provide return instructions (including the return address for your region, where applicable).
  3. Pack the item securely in its original packaging, if possible.
  4. Ship it back using the method specified in our instructions.
Please do not return items before receiving confirmation from us, so we can make sure you receive the correct return instructions.
Return Shipping Costs
  • If the return is due to a defect, an error on our part, or the item is damaged, we will cover the return shipping cost.
  • If you are simply changing your mind, the return shipping cost will be your responsibility, unless a free return promotion applies to your order.
  • Where a prepaid return label is provided, the cost may be deducted from your refund in such cases.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to your original payment method within [5–10] business days of our receiving the return. The time it takes for the funds to appear in your account depends on your bank or payment provider, and is generally [3–10] business days.
Exchanges
If you would like to exchange an item (for example, a different size or color), please follow the return process above and let us know what you would like instead. We will arrange the replacement once the original item is received and inspected. Where sizes are unavailable, we will offer an alternative or a full refund.
Damaged or Defective Items
We pack every order with care, but occasionally items arrive damaged or with a defect. Please contact us within [14] days of delivery with your order number, a description of the issue, and photos where possible. We will make it right — with a replacement, repair, or full refund including any shipping costs you paid.
Late or Missing Returns
If your return is taking longer than expected to reach us, please contact us with your tracking number and we will help you investigate with the carrier.
Questions
If you have any questions about this policy, please reach out through our contact page — we're here to help.