Shipping Policy

We currently ship to customers across the [US, Canada, EU/EEA, and the UK]. If your country is not listed at checkout, please contact us and we'll do our best to help.

Orders are processed within [1–2] business days of placement (excluding weekends and public holidays). Orders placed during sales or peak seasons may take slightly longer; we will notify you if this affects your order.

Please note that all orders are subject to verification and approval before they are shipped.

Delivery times depend on your location and the shipping method selected at checkout:

These timeframes are estimates provided by our carriers and may vary due to customs processing, weather, or other factors outside our control. Tracking information is provided for every order so you can follow your parcel in real time.

Shipping costs are calculated at checkout based on your delivery address, order weight, and the shipping method selected. We may offer free standard shipping on orders over a certain amount — check the checkout page for details.

For international orders, your parcel may be subject to customs duties, import taxes, or other fees levied by the destination country. Unless otherwise stated at checkout:

Customs policies vary widely by country, and we are not able to predict or control these charges. If you have questions, we recommend contacting your local customs office before placing an order.

Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or losses caused by incorrect, incomplete, or outdated addresses. If you notice an error after placing your order, please contact us as soon as possible; we will do our best to update the address before the parcel is dispatched. Once a parcel is in transit, address changes may not be possible.

Every order is assigned a tracking number, which we email to you as soon as your parcel is dispatched. You can track your order directly on the carrier's website using the tracking number provided.

If your order has not arrived within the estimated delivery window, please first check the tracking information — it may be delayed in transit. If the tracking status has not updated for an extended period, or your parcel shows as delivered but you have not received it, please contact us within [30] days of the last tracking update and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will arrange a replacement or a full refund.

If a parcel is returned to us as undeliverable (wrong address, refused, or unclaimed), we will contact you to arrange reshipment. Reshipping costs may apply, and original shipping fees are non-refundable.

Some items may be restricted for international shipping due to local regulations. We comply with all applicable laws and may be unable to ship certain products to certain destinations.

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to customs inspections, natural disasters, severe weather, public health events, or carrier disruptions.

If you have any questions about shipping, please contact us through our contact page — we're happy to help.